Clicks vs Code in Salesforce
When to select Clicks vs Code There are two types of programming typically used: imperative programming (or code) and declarative programming (usually referred to as either clicks or config). Imperative …
Two21 are technology consultants and a Perth Salesforce Partner who deliver meaningful solutions.
Two21 provide strategic IT road maps, business analysis, architecture and / or project delivery skills for selected clients.
Two21 have Salesforce certified functional and technical consultants to deliver solutions for Not For Profits, government and small business clients.
Two21 can complete Salesforce Audits and Health Checks to ensure the platform optimally. This is typically requested as a result of system changes or staff turnover.
Two21 offer long term support contracts and can provide bespoke Salesforce training in Perth.
We are passionate IT professionals that want to use our skills and experience make meaningful changes.
Two21 was founded in late 2017 with the goal to help Not For Profit organisations. It later evolved to become less specific but still generally help good people and improve social outcomes.
The Name
Two21 is an unusual name but it has a specific meaning. The founder of Two21 has three children, each very different. His youngest child was blessed with Down’s syndrome (Trisomy 21). Down’s syndrome is a genetic disorder caused when abnormal cell division results in extra genetic material from chromosome 21, or three chromosomes at 21. You can put two and 2 together here.
The little guy uses his gift to make his world better with smiles and laughter. Two21 was founded to make the world better, using different skills and experience.
Vision
To create valued people based systems that improve lives
Values
Select the right clients.
Be lean and demonstrate value.
Speak up and show moral courage consistently.
Invest into the community. We can all win together.
Health and Family are a priority.
Methods
Two21 is on the Western Australian Government ICT CUA.
Create and promote local success stories.
Provide an alternative options to sending work offshore.
Leverage available tools (like Process Builder and NPSP) to deliver quickly.
Bundle services and product to share ownership and risk.
Measure tangible value at the end of each project.
Obstacles
Limited local Salesforce skills. Perth is growing but still early on the journey.
Scaling is difficult. Invest locally.
Focus. We need to be selective.
Traditional buying patters and existing relationships. Align with results based leaders.
Social outcomes sometimes do not have appropriate budget and need us to just do it.
Measures
Number of positive stories from projects.
Capacity – grow without reducing quality.
Local community engagement.
Partnership agreements – we go further together.
An existing Salesforce customer were unhappy with their original implementation partner. Two21 provided an initial health check then agreed on improvements and support.
(Case A – Pardot support) (Case B – Membership portal using Communites.) (Case C – Sales Cloud implementation)
A Perth based Salesforce Financial Services Cloud customer wanted a local Salesforce partner. Two21 were engaged on a long term support arrangement to guide their implementation.
(Using Financial Services Cloud and Pardot)
The implementation and integration of a SaaS product at a local government organisation was overdue. Two21 were brought in to identify the critical path activities and supported the go live.
(SaaS, Marketing Cloud)
Two21 delivered a Contract Register application for a WA based government entity using their existing infrastructure. This consolidated contract information and ensured compliance requirements were met.
(.Net and MS SQL Server).
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We are 100% based in Western Australia and most of our meetings involve coffee. If you would would like to discuss how we might be able to help, get in contact with us using the details below. If we can’t help you, we probably know someone who can.